Program Manager, IT PMO Delivery

Program Manager, IT PMO Delivery

Brand: Bath & Body Works

Location: Columbus, OH, US

Location Type: Hybrid

Job ID: 045O9

Job Area: Information Technology

Employment type: Full-time

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

Program Manager, IT PMO Delivery

The Program Manager is expected to lead highly critical and complex enterprise-wide technology programs. They will partner with business and stakeholders to drive key initiatives and ensure business needs are met and ensure that the projects are aligned with Bath & Body Works strategic goals. They will establish and communicate goals and direct team activity. Works closely with Technology leadership to plan for upcoming projects/programs.

This role is responsible for mentoring and influencing project management practices. Aid in the on-boarding of new employees. Regularly leads learning sessions and driving capability uplift. Supports new employee on-boarding planning, coordination and execution.

May have direct reports with associated expectations and responsibilities. May also be responsible for management of contractor PM’s.

Role accountability includes overall program management for portfolio of projects in Infrastructure and Cyber Security. Prefer experience managing large infrastructure and Cyber Security projects and programs, and/or experience implementing Service Now for large organization. Must be comfortable working in a fast-paced highly collaborative matrixed team environment, skilled at change leadership.

Responsibilities:

Independently drives very high complexity programs from concept through final implementation, as well as ensures that the programs are aligned with the BBW strategies and standards

Ensures the strategic alignment and success of major initiatives and projects spanning multiple business units or organizations

Negotiates with senior leadership and assigned teams to ensure project alignment with the business unit’s strategy and objectives

Defines performance standards; provides appropriate performance and mentoring / coaching, where applicable, to assist project team members as well as direct reports in achieving success

Creates and implements large-scale program plans that may involve multiple subject areas in the technology field; leads program teams in the development and implementation of detailed work plans, schedules, program estimates, resource plans and status reports

Defines, leads and implements successful integration and dependency management capability across the various requests, projects and programs

Monitors / assesses program and project progress; drives communications, status reporting, management reporting and executive presentations

Facilitates resolution, mitigation and appropriate escalation of action items, scope changes, risks and issues to senior leadership

Defines, leads and implements successful vendor management capability across the various projects and programs

Gathers and analyzes data to identify trends that support awareness of potential issues and inconsistencies; anticipates and identifies issues inhibiting successful program / project delivery

Is an authority in all project methodologies and has the knowledge to assess which methodologies to deploy within a program

Understands how to create and deploy an effective governance model for large-scaled, complex initiatives

Leads and promotes culture related priorities and execution across the PMO that is consistent within the organization and demonstrates innovation while doing so

Sets annual performance targets for direct reports and conduct performance reviews

Point of escalation for Program / Project / Administrative team members; coaches less experienced team members; leads by example

Facilitates the on-boarding of new associates and consultants

Qualifications

10-12 years of experience with 7+ years of specialty in Project Management including exposure to Waterfall, Iterative and Agile methodologies

5+ years leading teams directly or indirectly

Advanced project and process management skills with ability to effectively lead globally in an environment of ambiguity and change

Advanced knowledge of business, retail and technology fundamentals through an understanding of how business processes and technology intersect

Applies critical thinking to proactively identify / mitigate risk and minimize issue occurrence for successful project delivery and business analysis

Must possess strong oral and written communication skills to interact with all levels of the company as well as external parties; streamlines partner communications; concisely presents complex information/recommendations in terms meaningful to various audiences

Innate curiosity and desire to learn, strong analytical and logical thinking skills

Advanced problem-solving skills

Ability to maintain a high level of professionalism, work well independently and within a team environment

Ability to lead through conflict

Advanced organizational skills and ability to multi-task and prioritize

Have a strong passion for retail; able to work in a fast-paced environment

Education:

Bachelor’s degree or equivalent experience

Advanced level experience with project management tools required

Demonstrates continuous learning through certifications a plus

Salary: 134k- 174k

Core Competencies:

Lead with Curiosity & Humility

Build High Performing Teams for Today & Tomorrow

Influence & Inspire with Vision & Purpose

Observe, Engage & Connect

Strive to Achieve Operational Excellence

Deliver Business Results

Benefits (

We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to our eligible associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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