Telemarketing Manager

Skills Required

Must take Ownership and come up with problem-solving resolutions to issues for your team.

Experience training staff.

Able to generate your own sales.

Understand the individual agents problems and weaknesses

Daily Workload

The primary goal is to create a team of customer-focused agents who deliver an excellent customer experience through knowledge and open communication with management.

Supervise a team of agents to guarantee that standards and sales targets are met on a daily basis.

Floor manager who makes sure staff are sticking to their schedule.

Call monitoring, coaching, and feedback.

Responsible for Training and development of staff.

Recommendations for product and process development based on customer feedback and analysis of the same.

Conduct performance appraisal for the team compiling reports on team performance and customer feedback.

Communicate information from management to team and vice versa.

Work closely with team members to solve customer problems.

Offers solutions and suggestions for process and product improvement to management.

Responsible for making decisions on training requirements for team members and adjusting targets to suit the needs of the business

DEPENDING ON YOUR SKILL SET YOU CAN EARN 30,000.00 /Month + (+ Commission)

Full Time