Leasing Associate

Job Description

Bernstein Management Corporation (BMC) has been a regional leader in real estate management and investment for over 70 years. Focusing exclusively on the Washington DC metropolitan area, our portfolio currently includes 80+ properties representing over 5,000 residential units and 3.5 million square feet of commercial space including office, retail and industrial assets. Our team of over 200 real estate professionals manage the portfolio with a hands-on, vertically integrated approach. We are proud of the portfolio we've built and we embrace an ongoing commitment to put People First.

As a BMC Leasing Associate, you are polished, outgoing and people-focused with a strong attention to detail. You care as much about customer satisfaction as you do about getting the job done, and you maintain high standards for teamwork and accountability. You are an integral and valued member of BMC's Residential team, and will be relied on to guide the leasing strategy for the property.

BMC will provide you with the training necessary to perform this role successfully, in addition to periodic performance reviews and opportunities for growth within the company. BMC will offer a $1,000 signing bonus!

Job Responsibilities:

Meet with prospective residents and present available apartments that best fit their desires and budget

Present apartments, amenities and overall community to prospective residents using your team's established tour path

Answer inquiries from prospective residents; use standard sales techniques to encourage a visit to your community. Ensure prospect data is entered in a timely manner to comply with Fair Housing laws

Utilize standard sales closing methods to sell the prospective resident on available units

Greet prospective residents professionally and build a rapport with them

Complete prospect follow-up in accordance with Bernstein's follow-up expectations and record such activities in property management system for compliance with Fair Housing laws

Assist the team in gathering information from prospective residents after they have indicated a desire to move to the property

Assist the team with completing market surveys, which will include gathering current occupancy, rental rates and concessions

Proactively partner with your team and marketing department on efforts to promote the property

Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year

Be available to work a varied schedule, including weekends and some holidays as required

Maintain a positive and professional customer service attitude

Attend periodic training seminars for leasing consultants to improve marketing and sales techniques

Answer office phone, greet visitors, assist with building deliveries, etc.

File miscellaneous documents to/from tenants, contractors, etc.

Respond to tenant maintenance calls and dispatch to appropriate engineering personnel

Assist with coordination of contractor and vendor services

Excellent attendance is required to perform the essential functions of this position

Other duties as assigned

Knowledge, Skills, and Abilities

Proficient in Microsoft Office and ability to learn specialized software

Excellent customer service skills

Outstanding sales and marketing skills

Strong time management, attention to detail and organizational skills

Ability to work a varied schedule, including weekends and some holidays as required

Ability to learn and comply with industry legal requirements

Ability to work in a fast-paced, multi-entity environment

Ability to multi-task and follow through

Ability to work under pressure

Ability to communicate effectively

Ability to respond to others' needs in a timely and courteous manner

Ability to drive own vehicle

Required Education and Experience

High school diploma or equivalent

1-2 years working in sales or customer service

Preferences

Undergraduate Degree in Business, Sales, Marketing, or related field

Experience with social media platforms such as Facebook, Twitter, Pinterest, Yelp, etc.

Experience with Yardi, property management accounting system

BMC's People First Commitment

At BMC, we know that work/life balance is not just important, it's necessary. As a member of our team, your experience will be valued, and your hard work will be rewarded with a generous benefits package including paid time off, medical plan options, 401K match with immediate vesting, rent discount at BMC properties, paid volunteer leave, gym membership contributions, and company-wide social outings.

Bernstein is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.