Debt Collector

Job Description

Job Description :

As a Temporary Collections Specialist, you will be expected to execute adequate and timely collection and/or instigate recovery activities in order to minimize risk costs and optimize returns.

Day to Day:

• Identify and investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps

• Communicate with debtors by telephone and in writing

• Manage debtors and arrears process

• Identify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the request

• Continue all necessary actions to collect payments and/or terminate accounts

• Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection, recovery

Your Profile:

• Bachelor's Degree strongly preferred

• 1-3 years of collections, customer service, and/or sales experience

• Experience & knowledge in the leasing & finance sector is a plus

• Ability to speak French or Spanish is a plus

• Customer focused

• A team player with excellent interpersonal skills

• Quality driven and results oriented

• Able to work in a very fast-paced environment and adapt to situations

Additional Information :

Duration: 6 months; possibility of extension

Location/Hybrid Requirements:

Local candidates only. (Must be within 50 miles of Des Moines, IA office)

Required days rotate between Tuesdays and Wednesdays depending on the week; flexibility is provided

*In-office attendance requirement is 8x/month with the possibility of additional onsite days depending on business needs

2 of these 8 days MUST be Monday or Friday

Details:

Working Hours: 7:00 AM - 4:30 PM CST with some flexibility

1-3+ years of B2B or B2C collections experience

Experience with measurables and managing portfolios in a collections environment

An individual with a background in the food and agriculture industry would be a plus

Able to work out administrative issues and account reconcilements

Ability to multitask and work out of multiple systems at once

Ability to pivot from inbound to outbound calls at any given time

Flexible schedule to accommodate onsite requirements* (see above)

Juno is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It’s expected that all employees are aware of this policy and that they create an environment that’s sensitive and respectful to all individuals.