Process Quality & Change Support Specialist

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas,.

At McCormick, we have over a 100-year legacy based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.

Position Overview

Working as a member of Process Improvement Team under general supervision of the Process Discipline & Enablement Lead, the role is primarily responsible for establishment and optimization of process quality metrics and KPIs. It also includes monitoring and enhancing process adherence and ensuring alignment with industry best practices. The objective extends beyond mere metric definition to encompass a holistic approach to process quality management, emphasizing the strategic integration of real-time monitoring, conflict resolution, and effective communication to drive sustained excellence.

Key Responsibilities:

Define and optimize process quality metrics, ensuring alignment with organizational objectives: Define process quality metrics and KPIs to measure adherence to standards; Establish mechanisms to monitor process quality in real-time or through periodic reviews.

Lead audits, assessments, and change initiatives to drive ongoing improvement in process adherence and efficiency: Define auditing and assessment process to drive process adherence to agreed standards; Conduct regular audits and assessments of processes to evaluate compliance with quality standards; Identify areas for improvement and create a governance mechanism to monitor progress of corrective actions or process modifications; Leads the communication and alignment effort to implement and embed process changes; Resolves conflicts on any process issues that involve cost-quality or other trade-offs; Validation and materialization.

Champions, partners and Leads Process Discipline Efforts, in collaboration with the wider Process Improvement team and business partners: Advocate and champion process discipline; In collaboration with the broader Process Improvement team, establish a framework to contribute to identifying and addressing opportunities for improvement highlighted during process audits nonconformance; Provide a global, enterprise and customer-centric mindset. Manage global business networking, connectivity, and relationships.

Experience:

At least 5 years of experience within process quality management for transformational initiatives and processes across multiple functions and geographies involving auditing and assessment of processes

Proven experience in change management and quality assurance

Strong business acumen with an ability to identify and proactively address impacts and disruptions. Ability to handle multiple deadlines

Experience working in global, multicultural environments which require cultural awareness

Ability to adapt and work with different countries and complex processes across a wide range of subjects

Qualifications:

Business Degree or similar field

Process quality management or auditor certification required

Excellent communication and interpersonal skills both internally as well as externally

Strong personal presence and ability to influence process adherence

Strong collaboration and relationship management knowledge, skills, and abilities to establish creditability and confidence with customers and employees

Strong collaboration, communication, listening, facilitation, presentation, and information verification skills

Ability to set and deliver against agreed deadlines

Ability to handle multiple projects/skills at any one time

Ability to work independently and as part of a team

Ability to present unbiased view in the audit and assessments

Strong technical aptitude and systems acumen, including MS suite

Fluent English required

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.