Travel Experience Counselor II

Purpose of the role:

Provides consultative customer support services to clients via multiple channels

Main responsibilities:

Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts

Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel

Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation

Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares

Escalates more complex problems to more experienced staff

Assignments include both routine and non-routine work

#LI-ONSITE #LI-MS

Experience & education:

Experience

High School diploma

2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor

Knowledge, skills and abilities (KSAs)

Strong verbal and written communication skills

Good travel industry knowledge

Skilled in Amadeus GDS and other booking tools used by CWT

Travel: No

Shift: Day Job