Customer Service / Business Development Representative

Job Summary

currently searching for experienced Customer Service / Business Development Representative.

Responsibilities

Handle incoming phone calls

Handle leads and appointment setting

Conduct internal CSI calls and emails

Work directly with managers on deals that involve internet customers

Set appointments for prospective and current customers to meet with a member of the sales team

Manage high volume of customer inquiries through phone, email, text/chat per sales

Update client information in our CRM Report daily

Follow-up with existing customers

Follow-up with prospective customers

Follow-up with missed/canceled customers

Ensure Customer Satisfaction

Product knowledge/function is key with all the different vehicles daily

Maintaining daily contact target/appointment target

Must be able to contribute to positive team environment

Qualifications

Successful Customer Care Representatives must have excellent telephone skills

Self- Motivated and Energetic

You as the Representative must have the ability to instantly build rapport with the customer

A friendly/professional demeanor with excellent written and oral communication skills

You must enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment

Strong organizational skills with the ability to multitask and meet daily goals

Follow up with customers effectively

Cold calling/Call center skills