Hotel Front Desk Manager

Job Description

Direct front desk operations and ensure customer service meets our high standards for guest satisfaction

Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies

Handle the front desk budget and order office supplies as needed

Gather financial information and generate occupancy reports for the general manager

Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaintsQualifications:

Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired

Must possess a high school diploma or equivalent certification (GED)

Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position

1 year of previous experience working in the hospitality industry

Possess excellent management skills, communication skills, and multitasking skillsAbout Company

The Best Western Plus Dubuque Hotel and Conference Center is a great place to work. Bring your passion for people and guest services to our team and watch your career grow!