Hotel Front Desk Attendant

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$12 - $13 hourlyResponsibilities:

Work with the housekeeping staff to ensure rooms are ready for new guests

Handle customer complaints as necessary

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationQualifications:

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Working knowledge of Microsoft Office and reservation management systems

1+ year of hotel industry experience or related job preferred

Has experience answering telephone calls and troubleshooting stressful situations

Must have graduated high school, received a GED or equivalentAbout Company

1529 Old Brodhead Road

Monaca, PA, 15061