NOC Technician

Job Description

Blue Rose is seeking an NOC (Network Operations Center) Technician to support our work with a federal client in Ashburn, VA. This is On-Site and is open to U.S. Citizens.

Successful candidates will be required to complete a full background investigation.

In this role you will:

Demonstrate comprehensive knowledge of key tasks on a large high visibility IT program

Be responsible for using Enterprise Monitoring tools to identify and escalate data center infrastructure incidents through multiple communications mechanisms

Work on high visibility or mission critical aspects of a given program and performs all functional duties independently.

Provide 24x7x365 support, resource will provide a central point for identification, troubleshooting and escalation of incidents that arise in all environments

Provide support on Incident bridge calls with emphasis on restoring service to users as quickly as possible, troubleshoot toward the resolution of incidents, and manage incidents to completion

Compile incident time lines, support change in activities, and record incidents in to the ITSM platform BMC Remedy

Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database

Conduct quarterly reviews of all documents

Populate Knowledge Management Database with known troubleshooting procedures

Monitor all applications and systems in production, development, and test environments at all Data Centers

Coordinate, escalate, and/or resolve operational system/application/network events that have the potential of negatively impacting system and application availability to the user community

Escalate incidents in accordance with established client escalation procedures

Identify and respond to potential problems or trends before failure or degradation occurs

Provide information on scenarios for monitoring, automation, and adjusted threshold levels to allow appropriate action to be taken before adverse impact occurs

Develop and/or enhance processes to detect and prevent future incidents and allow for quicker diagnosis and resolution if further incidents occur

REQUIREMENTS:

Candidates must have:

3 years of experience supporting incident, problem, and change management activities for a large government agency

2 years of experience working on high visibility or mission critical aspects of a given program and performing all functional duties independently

3 years of experience using the following or similar tools: Fault and Performance monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager, Splunk

3 years of experience using incident management tools such as ServiceNow, BMC Remedy

3 years of operational experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment

3 years of experience with supporting one or more of the following Data Center technologies:

Java App Servers, VMWare, Oracle, Unix/Linux, or IBM technologies like MQ, AIX, DB2/UDB

Strong verbal communication skills

Ability to work evenings and weekends as needed

Work Schedule:

Initial training: ~2-4 weeks will be 1st shift Mon-Fri (0700 – 1530); locations split between Ashburn, Springfield, and remote

Likely work schedule post training: 3rd shift Tues – Sat (2300 – 0730); Ashburn client site

Shift and days will be confirmed prior to onboarding, but candidates must be willing to support 2nd (1500 – 2330) or 3rd (2300 – 0730) shift

Education:

3+ years of experience and a B.S. degree. Bachelor of Science (BS) can be substituted with an additional 4 years of related experience.

Salary: $88,000 - $98,000

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