HVAC Call Center Support

Job Description

MaryCanty.com /

Are you retired or done with the physical wear and tear of service calls? Use your HVAC skills in an inbound call center office!

HVAC Technician – Product Support / Incoming Call Center

Do you consider yourself highly knowledgeable in residential HVAC troubleshooting skills? Do you have outstanding verbal and written communication skills?

-If so, would you like to use your professional skills and experience from the comfort of an office environment? If you answered yes to all these questions, please send your resume for immediate consideration. There are multiple full time, year round openings for this position.

Job Description: This company is one of the leading HVAC ecommerce corporation. Sells cooling & heating and ventilation systems online. We are looking for individuals who are experienced in troubleshooting HVAC systems. This position requires you to assist national and international clients via phone, email and live online chat. You will be fielding and answering technical questions regarding installation, servicing and troubleshooting HVAC products such as ductless air conditioners, central air conditioning and heating systems. You will serve as technical product subject matter expert, assisting and educating both sales personnel and dealers on the technical aspects of our product lines.

Main Responsibilities:

Troubleshoot residential Heating, Ventilation, and Air Conditioning (HVAC) equipment over the phone.

Respond to HVAC technical questions via email, live chat and over the phone.

Understand customer HVAC needs and recommend appropriate products to meet those needs.

Inspect, diagnose and repair of returned units in our facility.

Desired Skills and Experience:

Excellent interpersonal and customer service skills

Proficient written English communication skills

5+ years in-field installing and servicing HVAC products.

Effective diagnostic and troubleshooting experience in electronics and inverter mini splits.

Basic Computer Skills: Microsoft Word and Excel

· **Strong mechanical aptitude in residential HVAC equipment

Candidate Requirements

-Great problem solving and listening skills

-Positive attitude, self-starter, team player

-Highly organized and detailed

-Fast learner, willing and able to retain new technical information

-Bilingual candidates a plus.

What we offer:

Great team work environment

Competitive salary

Paid holidays, vacation, and 4 days PTO (personal time off)

Opportunities for professional development and advancement

Job Type: Full-time

Salary: $38,000.00 - $44,000.00 per year

Benefits: Paid time off

Schedule:

8 hour shift

Monday to Friday

Year round work

Experience: HVAC: 3 years (Preferred)Company Description

This position is presented by:

Mary Canty