Asia Pacific - RTR Regional Business Solutions Lead

MAIN PURPOSE

The RTR Regional Business Solutions Lead will working closely with the Regional Business Solutions Manager and Global Business Solution Team, as a Finance RTR Lead in APAC. He/She will manage the overall process of AMS L1 on support on Finance function across APAC organisation and be responsible for leading Finance function and related cross-functional/technical/process issue resolution and coordination within the AMS team, escalating as necessary.

KEY RESPONSIBILITIES

Manage the overall process of AMS L1 on support on RTR / Record to Report (FICO) area ensuring smooth functional operations across APAC organisation.

Work with Global Business Solution team, affiliate stakeholders, key users and System Integrators in RTR functions

Support RTR (FICO), Business Planning and Consolidation (SAP BPC) and expense claim (concur) functions.

Identify gaps and related system needs, while recommending improvements and workarounds towards best practice by rolling out standard solution.

Plan, Track, analyze and report solution progress to Business Solution manager.

Monitor, review and resolve escalated issues relating to Finance functional area with RCA and CAPA processes.

Lead a team of Finance AMS support professionals, providing mentorship and supports.

Responsible for Finance support, SLA on Incidents, Problems and Change Requests and provide intervention guidance and proactive solutions when required.

Quantify, document and monitor benefits of process improvements.

Support planning, coordination and execution of workshops/trainings involving IT and end-users.

Involve in project rollouts for RTR, BPC processes.

Any other ad-hoc duties assigned.

REQUIREMENTS

Bachelor's Degree in I.T, Computer or related field

Minimum 5 years in SAP FICO experience

Experienced in managing the SAP support team/contractors for SAP FICO area.

Experience and knowledge of key integration points between SAP modules

Business knowledge and process design skills especially in SAP Finance / Record to Report.

Experienced in system integrations between SAP systems, and with 3rd parties systems.

Possess basic knowledge of SAP authorization troubleshooting.

Team management and coordination skills for virtual, cross-cultural teams

Effectively communicates technical concepts to users and business concept to tech team.

Set, manage expectations, handle difficult/sensitive situation tactfully and defuse tension.

Self-motivated and detail-oriented

Experience working with geographically diverse teams.

Collaborate well in cross functional matrix environment.

Good problem solving, troubleshooting skills and able to work independently.

Project management, ITIL and AMS team operation experiences.

Excellent analytical, interpersonal skills and proficient in English.

Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, Korean etc