IT Desktop Support

About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs.

Our client in Portsmouth, VA, has an urgent need for an experienced Desktop Support Technician for a contracted position, which may extend beyond one month. The ideal candidate will play a crucial role in resolving computer-related issues, installing and configuring hardware and software, and ensuring the seamless operation of desktop systems.

Responsibilities

Install, configure, and maintain desktop systems, hardware, and software.

Provide technical support to end-users regarding computer-related issues and inquiries.

Troubleshoot hardware and software problems and perform necessary repairs or replacements.

Perform system upgrades and ensure software patches and updates are applied timely.

Set up and configure new user accounts and profiles.

Manage and maintain computer peripherals such as printers, scanners, and other devices.

Collaborate with the IT team to implement IT policies, procedures, and standards.

Assist in maintaining IT inventory and tracking system assets.

Document technical processes, procedures, and resolutions.

Provide training and guidance to end-users on IT-related topics.

Qualifications

Associate degree in Information Technology or related field (Bachelor's degree preferred).

Proven experience as a Desktop Support Technician or similar role.

Strong knowledge of Windows and macOS operating systems.

Familiarity with networking concepts, protocols, and technologies.

Experience with computer hardware and peripherals.

Proficiency in troubleshooting hardware and software issues.

Excellent communication and interpersonal skills.

Ability to work independently and in a team environment.

Strong problem-solving and analytical skills.

IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are a plus.

Location:

This position is located in Portsmouth, VA, and requires onsite presence.

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Regular Full-Time