Branch Manager (Credit Union)

Job Description

Branch Manager

Main Points

Hybrid position located in Washington, D.C. (3 days a week onsite)

Pay: 60k-65k depending on experience

Experience: must have 1+ year of Branch Managment experience

Overview:

Responsible for the leadership and growth of the credit union branch including supervision of staff, loan production and queue management, underwriting and funding, new member applications, achieving service standards, sales, loss mitigation, and building member relationships.

Responsibilities:

Full hiring and termination authority of branch staff, final decisions reviewed by executive management. As necessary; train, coach, evaluate, and discipline staff. Measure the performance and prepare formal evaluations of staff; make recommendations to executive management concerning increases.

Monitor the work of branch staff to ensure the highest quality of service to members. Assist staff or members in resolving complex account issues.

Overall responsibility for organizing, maintaining, and initiating actions necessary to ensure adequate and efficient daily operations. Reviews executive management instructions and guidelines; interprets and effects the application of these instructions to the fullest intent.

Perform branch audits in all areas including but not limited to; vault, loans, accounts, security, ATM, and cash.

Oversee the scheduling of staff. Make adjustments pertaining to staff and workflow.

Perform branch balancing at all levels to include but not limited to; order cash, balance vault cash, balance miscellaneous transactions, verify Check21, and transmit.

Responsible for opening and closing facility; opening/securing vault and money, verifying teller stations are loaded/secure, disarming/arming alarms and responding to alarm calls on an as-needed basis.

Have a broad knowledge of Credit Union services and policies and the ability to answer inquiries of a general nature. Responsible for staying current on all products and services offered by the credit union and be proactive in offering these products and services when applicable.

Perform assistance in all areas of member service.

Become and remain a Notary Public and Signature Guarantee.

Complete required and recommended educational courses; Follow all rules and regulations as applicable to job function, including but not limited to the Bank Secrecy Act.Requirements:

1+ years of management experience are required, five or more are preferred.

Associate degree in business, finance, or any related field of study or equivalent work experience required. Bachelor's degree, preferred.

Excellent organizational, verbal, and written communication skills

Familiarity with Microsoft Office is an asset

Ability to work independently with little supervision

Ability to understand and follow oral and written instructions and communicate those instructions to others

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