Director of Operations

Job Description

The Director of Operations is responsible for the overall operations of the shop, including management of staff, inventory, finances and budget, the maintenance of equipment, and the provision of quality service to customers. This position will work Monday through Friday, during regular business hours with some extra hours required to be successful in the position. This is a working shop position, not a desk supervisor position.

Requirements:

Maintain high quality repairs and minimize comebacks, and conduct checks of completed jobs for quality

Oversee diesel shop and schedule technicians to tasks on a daily basis

Manage technicians including hiring, training, and evaluating

Ensure all work is completed and meets all quality and safety standards

Uphold all safety standards and regulations including auditing for compliance and monthly safety meetings

Minimize downtime and drive timely service by prioritizing work on a daily or weekly basis

Monitor operation expenses

Develop long and short term goals and provide direction for the team through team meetings

Have knowledge of DOT rules and regulations

Must be experienced in heavy diesel engine diagnostics and repairs

Work with Parts Advisor to always be improving the overall profitability of each job and the shop overall

Keep current on new equipment or tools and recommend purchases to diesel technicians

Knowledge and use of computer aided diagnostic software and hardware is a must

Make customer satisfaction a priority, ensuring office staff are courteous and respectful

Handle customer complaints immediately and according to Tidewater Express Inc. guidelines

Attend quarterly management meetings

Approve employee time records and time off requests

Maintain a safe and working environment

Responsible for overall condition of the shop and shop equipment

Any other duties as assigned by the President

Benefits:

Medical, Dental and Vision insurance coverage

Medical insurance (paid 100% by TEI at 5 year work anniversary)

Life insurance policy

Legal and other supplemental coverage

Simple IRA with TEI matching contribution

PTO, Holiday, and Bereavement pay

SIGN ON BONUS based on experience

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