IT Field Support Technician_Herndon

Job Description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Responsibilities and Skills

Providing customer break fix support for designated equipment

Communicating clearly in written and verbal form

Possess excellent customer service skills

Accepting and delivery of all service calls assigned

Completing all administrative tasks associated with each call

Responsible for control and return of assets and inventory

Other duties may be assigned to meet business needs

May provide functional guidance to colleaguesRequirements

Typically requires technical school certification or equivalent and 1-2 years of relevant experience

Ability to drive yourself to client locations

Ability to lift and or move various computer equipment up to 50 lbs.

Valid driver’s license

Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended

Must own a basic repair tool kit

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