Service Advisor

Job Description

As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

This role will give you the opportunity to work for one of the world’s leading car brands, and to deal with customers from a wide range of backgrounds. In return, we offer:

Commission-based income based on your abilities

Ongoing comprehensive training both online and in-person to help you grow

Great benefits package including insurance, vacation, and retirement

Responsibilities

Processing repair orders, quotes, and invoices

Providing customer support via phone and face-to-face at the dealership

Qualifying customer problems and logging them for technicians to review

Ensuring customer approval for all remedial work to be carried out

Promoting our range of vehicle parts and accessories

Internal coordination of service work to adhere to commitments made to customers

Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Qualifications

Prior experience as a service advisor or service writer required

Candidates MUST possess above-average phone and communication skills

Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and services

Excellent follow-up and follow-through skills to ensure client satisfaction

Must have the ability to communicate technical information in non-technical terms to clients

Ability to evolve and adapt to changing business needs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.