System Engineer

Job Description

SUMMARY

***50% Nationwide Travel/25% Local Travel Required (Company paid)***

Systems Engineer (SE) should be comfortable living in both the Support and Engineering environments; translating internal technical-speak into clear concise directions for clients and vice-versa. The SE is part of a team that is the first line of contact for customers experiencing issues with VMware and Microsoft solutions. Also dealing with escalated problems from team members. These team members are, in many ways, the “face of Schultz Technology” and must be passionate about helping our clients solve problems.

Guest Service

· Maintains excellent customer service as the driving philosophy of the operation

· Personally, demonstrates a commitment to client service in responding promptly to client's needs

· Committed to making every client satisfied

· Meets or exceeds client satisfaction measures

· Ensures company standards and services contribute to the delivery of consistent excellent service

· Implements and practices excellent customer service initiatives and performs to company standards

Responsibilities for Systems Engineer

Mentor and train other engineers throughout the company and seek to continually improve processes companywide

Work closely with engineering professionals within the company to maintain hardware and software needed for projects to be completed efficiently

Provide clear goals for all areas of a project and develop steps to oversee their timely execution

Be proactive about challenges or constraints within a project and seek to manage them accordingly

Provide detailed specifications for proposed solutions including materials, manpower and time necessary

Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team

Work alongside project management teams to successfully monitor progress and implementation of initiatives

Establish milestones for necessary contributions from departments and develop processes to facilitate their collaboration

Qualifications for Systems Engineer

Experience developing engineering applications for a large corporation

Demonstrated project development and leadership skills

Current understanding of best practices regarding system security measures

Professional work experience in team building and project managing

Advanced education and application of business analysis techniques and strategy

Professional experience and a high-level understanding of working with various operating systems and their implications

Experience with software engineering, customer experience and civil engineering preferred

Ability to work together with teams from several departments to facilitate the orderly execution of a proposed project plan

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have valid driver’s license

VM Certification a plus

Veeam Certification a plus

Microsoft 365 a plus

Job Type: Full-time

Salary: $72,000.00 - $90,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Schedule:

Monday to Friday

On call

Weekend availability

Experience:

Firewall configuration: 5 years (Required)

Customer service: 2 years (Required)

Desktop support: 5 years (Required)

Veeam: 2 years (Preferred)

Microsoft Products: 4 years (Required)

License/Certification:

Driver's License (Required)

Willingness to travel:

75% (Required)

Work Location: On the road