Clinical Operations Manager / Senior Manager

Job Description

For over 15 years, The Dorm has been a mission-driven, client-centered mental health organization that has been bringing comprehensive, evidence-based treatment to young adults, ages 18-30. We are looking for a passionate Clinical Operations Manager / Senior Manager to join our multidisciplinary New York City team and contribute to our goal of making a difference.

With us, you’ll be part of the next frontier in mental health care with an integrative treatment model and outcomes research approved by a third-party validated Institutional Review Board (IRB). We blend individualized therapy and skills coaching, hands-on family work, group-based clinical support and a bustling community and social Clubhouse experience unseen elsewhere in our industry. With competitive salaries between $70,000 and $80,000 (based on background/experience) and a proud commitment to diversity in the workplace that affirms all races, genders and backgrounds, our strength is our community and we hope that includes you!

What You Will Do:

Processes client chart set-up, group enrollments, tier and group schedule changes in KIPU.

Troubleshoots KIPU issues for the clinical team and liaises with KIPU Support as needed.

Creates custom KIPU documentation for clinical and operational needs.

Manages access level restrictions and permissions in KIPU.

Monitors, assigns and maintains automatic reminder system in KIPU as needed.

Creates and leads KIPU documentation training for the clinical team.

Responsible for supporting facilitating new client orientations.

Serves as site Safety Officer; trains the team on emergency procedures, conducts quarterly emergency safety drills and various site safety inspections under the supervision of The Director of Clinical Operations.

Provides new hires with New Hire Orientation Binders and trains new hires on KIPU, Zoom Meeting software and other clinical operations platforms and processes.

Supports the facilitation Outcomes Study Assessments with new and ongoing stay clients and serves as a member of the Outcomes Study team.

Pulls daily reports of client appointments and communicates pending appointments to the clinical team.

Ensures insurance/licensure related processes and workflows are executed.

Assists with preparation and facilitation of CARF survey processes.

Provides KIPU related dashboard trainings to leadership and directors as needed.

Leads as needed team training as well as new or changing onsite technologies.

Manages on-site clinical technology troubleshooting with support from IT (Zoom Meeting, Zoom Rooms and related tech).

Provides support to the clinical team around day-to-day clinical operations.

Provides support to the Director of Clinical Operations with compliance projects and ongoing accreditation maintenance.

Provides support to the Director of Clinical Operations with special projects as needed.

Provide occasional front desk coverage as needed.

What You Need To Qualify:

Bachelor’s degree.

Minimum of 3 years of operations experience in a clinical setting.

Excellent computer skills including but not limited to Electronic Health Record management, Google Drive (Google Sheets, Docs, Presentations, Calendar).

Experience with compliance / quality management in behavioral health.

Highly organized, process-oriented, with the ability to effectively prioritize, multi-task and be a self-starter.

Experience with KIPU is strongly preferred.

Strong interpersonal and customer service skills.

What We Offer:

Unlimited PTO - for a team that’s rested, recharged and feeling their best.

Full benefits including comprehensive medical, dental, vision and a 401K with up to 3% company match, fully vested after 3 years.

Free in-house clinical trainings, DEIB trainings and yearly spending allowance for continuing education credits (CEUs).

Flexible, creative, team-based work environment in the heart of NYC and in an inspiring, centrally-located therapeutic setting.

We are family-owned and operated and proud to be a trusted, CARF-accredited organization.

The Dorm is an equal opportunity employer. We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable law.