Resident Manager (Live In)

Resident Manager (Live-in role)

Company: PBS Facility Service

Job Summary: PBS Facility Service is seeking a highly motivated and experienced Live-in Resident Manager with lease-up experience to oversee the day-to-day operations and management of a residential building. The ideal candidate will possess excellent communication skills, strong customer service abilities, and a proven track record in successfully leasing and managing properties during the lease-up phase. This is an exciting opportunity to join our team and contribute to the successful establishment and ongoing operations of our residential property.

Responsibilities:

Lease-Up Management:

Conduct property tours, showcasing the features, amenities, and benefits of the property.

Tenant Relations:

Foster positive relationships with tenants, ensuring their needs are met and concerns are addressed promptly and professionally.

Coordinate move-in and move-out procedures, conducting inspections, and ensuring a smooth transition for tenants.

Respond to tenant inquiries, complaints, and maintenance requests in a timely and efficient manner.

Property Maintenance and Operations:

Oversee and coordinate maintenance and repairs, ensuring the property is well-maintained and in compliance with safety standards.

Hire, supervise, and manage maintenance staff or contractors as needed.

Conduct regular inspections of the property, identifying and addressing maintenance or safety issues promptly.

Maintain accurate records of maintenance activities, repairs, and expenses.

Emergency Response:

Be available on-site to handle emergencies and act as the first point of contact during crises or urgent situations.

Implement and maintain security measures to ensure the safety and security of residents and the property.

Stay updated on relevant laws, regulations, and building codes related to the operation of the property. Requirements:

Minimum of 10 years of experience as a Live-in Resident Manager or similar role in residential property management.

Experience successfully managing properties during the initial stages.

Excellent communication, interpersonal, and customer service skills.

Familiarity with property management software and tools.

Solid understanding of maintenance and repair processes, safety regulations, and building codes.