Sales Coordinator

Summary:

The Sales Coordinator is responsible for supporting the Inside & Outside Sales Team and assisting customers throughout the sales process. This position is vital to delivering the Talbert Difference!

Requirements

KEY RESPONSIBILITIES:

Assisting customers and sales staff with orders, quotes, credits/ pickups, product inquiries, general questions, and all other services necessary for exceptional customer service.

Placing special orders and transfer requests to ensure timely turnaround on orders.

Tracking confirmations on special orders and communicating the ETAs with the sales team and customers.

Being current and aware of all open orders and tracking them to completion.

Processing orders, quotes, and credits in a timely manner, (preferably on a daily basis).

Communicating with the sales staff and customers regarding backorders, changes to delivery, and damaged products if and when these situations occur.

Working with Dispatch and Receiving to ensure they have the correct paperwork to receive and ship materials.

Answering sales calls and internal calls with a positive attitude and willingness to assist at all times.

Informing team members and customers when deadlines cannot be met and giving realistic completion dates.

Taking ownership of the customers' needs (Never assuming something is not my job).

Working as a team member to meet organizational goals and uphold customer service standards (If you catch up on your work, be willing to help others). OTHER KEY FACTORS:

Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect, and Trust.

MUST BE ORGANIZED and detail-oriented with a strong will to meet deadlines and project goals.

Possess great interpersonal skills to work with team members and yet be able to work independently.

General computer skills are necessary with a background in Microsoft programs.

Ability and desire to learn internal company systems, software, and product knowledge (Both Stock & Special Order).

Timely completion of special projects, (Always be willing to improve your skillset and the company's value).

Adhere to all company policies and procedures (Be able to take instruction and correction in a positive manner).