Warehouse Support Technician

Job title : Warehouse Support Technician

Location: Atlanta, GA

Duration : 10+ months

Type : Contract

Short Description

The Client is seeking the services of multiple warehouse support technicians to provide direct

and indirect logistical support to IT field support techs and other SME's who provide direct support to Client schools

Job Description:

Monitor support tickets submitted for parts requests and promptly assign parts

Responsible for picking up obsolete equipment from schools and other Client locations

Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.

Ordering parts to maintain a healthy inventory

Maintain/track all Client assets in a database

Provide project support to schools and other Client locations

Install Apple apps unto devices as required.

Troubleshoot and resolve minor wireless, network or switch issues

Troubleshoot and resolve printer (or print) issues.

Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams

Perform proactive support activities including but not limited to:

Checking computer labs & media centers

Updating Apple IOS on MacBook, iPad & iPod carts

Installing and setting up Air Watch on mobile devices

Installing Windows updates and patches

Identify and update (or report) unsupported operating systems ... i.e. Win XP

Ensuring that antivirus software installed on all machines

Checking Interactive White Boards (and Projectors) in classrooms

Update user and asset information in database (as necessary)

Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.

Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.

Maintain exceptional customer service posture at ALL TIMES.

Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes. Skills and Qualifications:

2+ years' work experience (minimum) ... 5 years for Lead Techs

A+ Certification (Required for Lead Techs. Only)

Strong customer service skills

Knowledge of best practice security standards and techniques

Microsoft Windows certification is a plus

Must have clean criminal record with the ability to pass finger-print background check

Must be authorized to work in the United States.

Must hold a valid driver's license. Personal Attributes:

Creativity and strong attention to detail

Ability to work effectively on tight deadlines, as necessary

Excellent command of English language

Oral and written communication skills

Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers

Positive, productive team player

Desire to learn new skills and improve

Cross-platform/Native iOS and Android Application development

Experience developing mobile apps using cloud platforms

Web development experience which includes the programming/ development of web applications.

Strong Experience with Java/J2EE, Spring MVC, Hibernate, EJB, Spring.

Design, code, test, and deploy J2EE based applications into industry-leading container/application server environments such as Websphere/Weblogic/JBos

Knowledge of any Web technologies like AngularJs, Angular, React, NodeJs and Ionic Framework

Designing and implementing web applications using J2EE, Spring, Spring MVC, Flex, Hibernate, EJB 3.0, Struts, Oracle 12g, ANT, Maven, workflow engines