Account Manager - Outside Sales, Control Valves

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

Pressure Management

Isolation Valves & Actuation

Control Valves & Regulators

Process Control & Safety Systems

Oil & Gas Automation– fiscal custody metering, controls, and SCADA

Reliability Solutions & Services

Specialty Pumps & Rotating Equipment

Instrumentation

Maintenance & Repair Services Job Title: Account Manager - Installed Base Team

General Statement:

Under the direction of the Sales Team Leader, the Account Manager leverages industry and applications experience to influence specification and maximize sales of Flow Control products and services with assigned customers in the chemical and petrochemical markets of the Houston and surrounding area.

Duties and Responsibilities:

Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of technology, products and services.

Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive sales results for Flow Control products.

Prospects, qualifies, develops, and closes potential new customer accounts and sales opportunities.

Maintains a high degree of product and application knowledge.

Maintains a high degree of process industry knowledge and awareness, including trends, technology advancement, significant accomplishments by others in the business, state of the competition, significant events related to our business and the customers’ businesses.

Maintains comprehensive customer support with a primary base on customer retention.

Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include Puffer-Sweiven.

Collaborates with Sales Team Leader on product expansion opportunities. Works within account teams as required developing and implementing an account plan.

Works with multiple departments and support staff to provide customer solutions quickly and efficiently.

Completes monthly sales reports and other required correspondence in a timely and effective manner. Requirements:

KNOWLEDGE:

BS/BA degree required, engineering or associated technical degree preferred.

Strong knowledge of refining and petrochemical industry applications, operations, and technology. EXPERIENCE:

A minimum of 3-5 years proven sales experience in the process industry. Final Control Valve experience highly preferred

Solid network of current industry contacts is preferred. Competencies:

Excellent demonstrated ability to interface with and influence technical decision makers.

Excellent prospecting/opportunity skills. Strong innovation in selling and servicing techniques.

Excellent analytical and creative problem-solving skills.

Strong effective written and excellent oral communication skills, including strong presentation skills.

Strong technical ability to evaluate potential product applications and alternatives.

Strategic thinker- Cognizant of factors that may affect account strategy.

Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency.

Strong ability to interact effectively with all levels of customer contacts and internal personnel.

Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills.

Team player – Strong conflict management and consensus building skills.

Strong drive and initiative, highly motivated.

Strong negotiating skills.

Strong information management skills, including personal computer use.

Strong ability to manage customer expectations relative to deliverables and timeframes.