Family Care Coordinator

ConnectLife helps people help others. As a federally designated not-for-profit organ procurement organization and community blood bank, we save and enhance lives through organ, eye, tissue and blood donation.

Family Care Coordinator

Job Summary

Responsible for the discussion of organ and tissue donation with potential donor families. Actively participates in authorization, informing families of donor designation, and providing support to donor families, ConnectLife staff, and hospital staff throughout the donation process. Assure compliance with ConnectLife Family Services policies and protocols. Provides high quality aftercare, follow up and support services to donor families with attention to details. Helps plan and carry out programs, events and projects for donor families.

Salary:

Exempt

$58,458.40 Annually

Schedule:

Full-Time

In a 12 day pattern, responsible for 24 hour, on-call shifts designated as Primary or Backup

Primary days are in the office for 8 hours pending organ case activity and remaining on call the remainder of the shift; Backup would assist as needed

Education Requirements:

• Bachelor’s degree preferred. In Lieu of degree, relevant experience may be considered.

Experience:

• One year experience with families or individuals during time of grief preferred.

• Strong empathetic verbal and written communication skills

Essential Job Functions:

Takes on call duty assigned to ensure the timely discussion of organ and tissue donation with potential donor families.

Works in close collaboration with hospital staff and ConnectLife staff during the evaluation phase of potential organ donors.

The Family Care Coordinator will ensure that effective huddling occurs to determine the best time to offer the families opportunity for donation.

Works with donor families to help them in understanding and accepting the diagnosis of death as described by the Physician.

Determines whether families are interested in organ and/or tissue donation and guides them through the authorization process.

Responsible to work with the key hospital staff to build close cooperative relationships which will result in the most optimal support of the donor family.

Mentor other ConnectLife staff in the donation process.

Forward correspondence from donor families and/or recipients.

Advocates for donation while being responsive to individual family circumstances and utilizes Dual Advocacy Approach model.

Ensure aftercare activities are performed according to ConnectLife and regulatory policies and guidelines.

Develop and facilitate initiatives for donor families.

Provides initial aftercare support by utilizing community resources to assist families following the donation process.

Assist with special projects related to hospital and community donation awareness.

Responsible for creating, identifying, and organizing bereavement materials and resources.

Participates in continuing education events and makes a proactive effort to stay informed regarding changes in the field e.g., donation, donor families, grief and loss, traumatic loss.

Participates in cross-departmental meetings and conferences regarding programs or support services for donor families.

Keep electronic medical record up to date with accurate contact information for donor families and documents all family interactions according to Family Services policies.

Provide Family Services department with preparation and distribution of mailings.

Knowledge, Skills and Abilities:

• Must have strong interpersonal skills, including written and verbal communication.

• Must be able to work under pressure while maintaining a high degree of accuracy.

• Must be adaptable and flexible to change with a continuous focus on customer service.

• Must have patience in making decisions and dealing with confidential information.

• Must be able to maintain emotional control under stress.

• Proficiency in Microsoft Word and data entry required.

• Must have a professional appearance and demeanor.

• Must have a valid NYS Drivers license and reliable transportation.

• Travel required.

What We Offer

Health Insurance

Employer Sponsored Dental & Vision insurance

Employer Sponsored Life insurance

Paid vacation & sick time on a accrual basis beginning on day 1

401(k) after one year of service with 3% employer contribution

Employee Referral Bonuses

Mileage Reimbursement

Pet insurance

And more!