Process Service Representative

Job Description

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

Providing our clients with exceptional service is the foundation of our business. As a Process Service Representative, you’ll coordinate the service of process of legal documents on individuals in litigation throughout the nation and acts as a liaison for clients and process service resources.

What you'll do:

Receive all incoming requests from clients and resources and distribute to appropriate folder

Locate resources for job assignments

Initiate and timely dispatch requests to the resource for service of process of legal documents and document retrievals

Coordinate and confirm resource receipt of job assignment

Monitor jobs in progress and update the company database with all information

Provide status updates to clients in a timely manner

Act as a liaison between clients and resources

Review all legal documents for accuracy and prepare Affidavits when necessary

Electronically deliver Affidavits and Returns to the client

Resolve issues and escalate as needed to ensure prompt and accurate resolution

Who you are:

Must be exceptionally organized, detail oriented, and able to multi-task

Customer service oriented with strong interpersonal skills

Dedicated professional with the ability to respond to requests promptly and accurately

Must possess excellent written and verbal communication skills

If you don’t meet 100% of the above requirements, please consider applying. We are willing to train and coach the right person to be successful in this opportunity.

Benefits:

Competitive compensation and total rewards package

Comprehensive medical, dental and vision insurance

Hybrid work structure (two days in the office, three days working remotely)

Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)

Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)

Matched 401(k) to help you save for your future

Pet insurance to help your pet(s) live a long and happy life

Flexible Spending Accounts (healthcare, dependent care, transit & parking)

Company-paid life insurance as well as short-term and long-term disability insurance

Learning and development opportunities to advance both personally and professionally

Veritext Summer Camp – a fun-filled culture building and learning experience

Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.