Service Operations Manager

Job Description

North Central Utility is looking for a self-motivated, highly organized individual to lead our service operations team throughout 9 dealership locations in WI, MN & ND.

Responsibilities will include but not be limited to the following:

Responsible for service department P&L

Lead team of 10 service managers, 60+ technicians

Establish procedures to ensure NCU and industry best practices for repair quality, safety, proficiency and repair methods are followed consistently across all locations

Achieve team compliance with vendor warranty policies; direct warranty manager with warranty processing and collection

Implement safety program to meet OSHA regulations and NCU safety policies to maintain a safe work environment for all service team members

Ensure clean & safe working environment at all shop locations

Expect and achieve 100% compliance with PPE use

Work with HR manager & recruiter to maintain appropriate staffing levels in shops

Guide service management team to ensure compliance with company policies for recruitment, hiring, training and disciplinary actions

Conduct annual performance reviews for service team members and work with managers to create employee development and training plans

Work collaboratively with parts operations team to achieve company goals

Ensure compliance with state and federal requirements for work procedures, training & certifications, record keeping on hazardous materials and safety programs

Participate in vendor and company sponsored management meetings

Provide training and coaching for service management team and technicians

Recommend shop tooling & new equipment technology that helps increase efficiency and/or safety in the shops

Ensure shop equipment, tools and vehicles are properly maintained, calibrated as needed and in good, safe working condition

Coordinate vendor trainings for service team

Work closely with factory and supplier field service & warranty teams

Conduct regular online meetings to share info between locations

Keep abreast of market conditions and NCU competitiveness in markets served

Develop annual plan to outline current and future needs, problems and opportunities

Help identify and create improved organizational and department level processes

Manage days-to-close, productivity, profitability and other department metrics

Qualifications:

10 years heavy-duty truck and/or trailer repair experience

5 years heavy-duty shop management experience (or equivalent)

Multi-location management experience preferred

Exceptional verbal and written communication skills

Working knowledge of accounting including accounts payables, receivables & financials

Proficient with Excel, Word, Powerpoint & Microsoft Teams

Strong knowledge of welding, fabrication and trailer construction & repair

Clean driving record

Willing to travel – up to 60% travel to branch locations

Pay & Benefits:

Competitive salary with bonus incentives

401k with 25% company match plus profit sharing

Medical, Dental, Vision, Basic Life and Short-Term Disability

Paid Holidays and PTO

Company vehicle