Guest Agent Representative/ Front Desk

We are looking for a Guest Service Agent for our Front Desk to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Service Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure to offer stellar customer service and provide memorable hospitality experiences for our guests. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.

Skills:

Proven work experience as a Guest Service Agent, Hotel Guest Agent Service, or similar role

Proficiency in English; knowledge of other languages is a plus

Customer service drive with outstanding communication and active listening skills

Excellent problem-solving and multitasking skills

Leadership skills along with the ability to motivate a team into high performance

Ability to work flexible hours

Strong sense of responsibility and a professional presentation

Responsibilities:

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests’ requests, like in-room dining

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children, and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining/ bar options

Promote all hotel amenities, conveniences and programs offered

Examine daily duties, assign tasks, and check on progress

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

Establish friendly relationships with regular hotel clients

At Comfort Inn hotels, we offer travelers a consistent, warm and welcoming experience. With all the amenities you need to be at your best, our hotels will help you feel rested and ready to take on the day.