Phlebotomy Center Team Leader

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!

24 Days PTO! - Use it, Cash it, Roll it

Potential Company Bonuses

Tuition Reimbursement

401k Retirement Plan

Health Insurance (Medical, Vision, and Dental)

Healthcare and Dependent Care FSA

Short and Long-Term Disability

Employee Assistance Program (EAP)

Basic Life Insurance Position Overview

Provides direct supervision of staff and oversees operational functions at a Fixed Site Center.

Responsible for outcome of goal while overseeing efficiency of the center and strives to maintain teamwork in a professional manner.

Ensures team compliance with FDA, AABB, or other external regulatory agencies and ensures The Blood Connection's Standard Operating Procedures are followed.

Acts as a role model for exemplary customer service.

Ensures safety of the blood supply and donor while performing all aspects of the collection process.

Prepares blood products for the lab and performs quality control in accordance with SOP. This role is responsible for completing the required paperwork accurately. Essential Functions

Organizational Responsibilities:

Understands and supports the quality goals of the company Operational Responsibilities:

Checks the condition of the facility and ensures that deficiencies are reported promptly via the ticketing system (ex. maintenance needed/required, lack of cleanliness after the cleaning company has cleaned)

Ensures that all collection supplies needed are present

Ensures that QC is completed and documented in accordance with SOP (any deficiencies must be corrected and documented prior to use of the equipment)

Ensures all staff are in alignment with the Donor Services dress code (any deficiencies should be corrected immediately)

Initiates contact with the entire collections team and provides team goals, assignments, and instructions for the day

Ensures all areas of the building are maintained in a clean, neat, and organized manner

Communicates with Donor Services Management when donor flow is compromised in any way (ex. center opening late, lack of supplies, inadequate staffing)

Sets and communicates expectations for automated collections Donor Scheduling:

Review's donor appointment schedule and ensures schedule is followed as closely as possible to respect the donor's time

Ensures that future donor appointments are confirmed by appropriate staff member Donor Eligibility:

Screens prospective donors through medical history, mini physical, and testing results Donor Collection:

Oversees/performs donor health history and physical assessment according to current standard operating procedures

Oversees/selects proper material for blood collection

Oversees/performs venipuncture on eligible donors

Oversees/performs stripping, sealing, and packing of units for transport/storage

Oversees/provides supportive care and documentation for donor reactions

Ensures/administers post-phlebotomy care

Oversees/sets up and primes automated collection systems for all automated procedures

Ensures/strives to collect platelet donors at highest possible yield

Ensures/chooses appropriate collection procedure is selected based on donor restraints and inventory needs

Ensures all procedures are accurate and properly documented in Affirm

Ensures all donor reactions/adverse events are properly handled and documented in Affirm

Ensures adequate amount of supplies/equipment are always on hand

Keeps donor area stocked with required materials/equipment needed to adequately screen and collect donors

Accountable for ensuring all measures are being taken to meet the goal of the center (ex. calling to recruit donors when feasible, honoring donor appointments, accepting walk-ins, processing all donors regardless of assigned closing time, requesting additional supplies in a timely manner, if needed)

Ensures automated collection goals are met Quality Assurance:

Ensures/performs blood collection according to SOP, FDA regulations, and AABB standards

Performs and documents quality control for designated blood collection equipment

Tags and reports defective equipment per SOP and if required, pulls defective equipment from service

Reviews various daily QC paperwork for completeness and accuracy

Reviews various maintenance worksheets for completeness and accuracy

If applicable, reviews special donation documents for completeness and accuracy

Performs periodic reviews of all operational logs and maintenance records

Ensures compliance with FDA and AABB regulations and standards Supervisory, Leadership, and Teamwork:

Delivers the Four Pillars of Excellence

Ensures that all staff deliver the Four Pillars of Excellence

Provides direct supervision for collection staff at assigned center

Monitors staff time and attendance

Treats fellow co-workers with respect and professionalism

Ensures all associated paperwork is reviewed for completeness and accuracy

Addresses and initiates documentation for any non-compliance and/or disciplinary issues (communicates issues with Manager as soon as possible without disrupting the center efficiency) Customer Service:

Serves as a Preceptor and Mentor for new and existing staff

Greets each donor and/or donor contact in friendly, professional manner

Post collection, thanks each donor in appreciative manner

Provides environment in which the donor feels comfortable and important

Always maintains professional appearance and attitude Miscellaneous:

Participates in TBC sponsored blood drives and other special events

Other duties as assigned or required Minimum Qualifications

Must be able to independently perform essential functions, meet all minimum qualifications and all physical demands outlined in Donor Services Specialist II Job Description

Six months of Donor Services Specialist II experience preferred

Supporting scorecard metrics and/or commensurate experience

Completed Donor Experience Training

Completed Donor Service Team Leader Training

Valid Driver's License with no major infractions and dependable transportation

Ability to organize and prioritize workload and meet deadlines

Excellent customer services skills

Ability to read, understand, and follow written and verbal instructions

Ability to operate/learn automated collection devices

Ability to follow SOP in a heavily FDA regulated environment

Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers

Ability to work with all levels and in a diverse work environment

Ability to establish and maintain effective working relationships with staff, management, and peers Physical Demands

Lifting and/or pulling/pushing up to 50 pounds

Standing or walking for an extended period

Bending and twisting Equal Opportunity Employer Veterans/Disabled

Other details

Pay Type Salary