EPIC Patient Scheduling Representative

Job Description

Do you have a passion for helping others and providing the highest level of customer service to patients? Want to join a great company and work from home? Do you have prior scheduling experience?

If so, we want you on our team at T2 Flex Force! We are looking for 18 full-time Patient Scheduling Representatives for a new project.

Patient Scheduling Representatives provide call center-based scheduling, registration and patient access services to hospitals, healthcare networks and physician practice groups. Our goal is to increase patient access and revenue, decrease abandonment rates, and improve patient and customer satisfaction. Patient Scheduling Representatives will need to cover a range of specialties and will be trained by our clients.

Prerequisites for employment will be a clear Background Check and Medicare Fraud Check.

THE RESPONSIBILITIES:

Collecting all required patient information, including scheduling, pre-registration, and insurance verification

Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures

Obtaining and accurately entering necessary demographic, clinical, and billing information

Explaining processes, forms and procedures to callers, ensuring that patients understand required, documentation requirements and subsequent measures

Collecting copays and payment information when necessary

Processing required information according to client policies and procedures

Providing professional, compassionate and concierge-like service to patients

Available to work from 7am to 7pm EST

Have a strong background in patient scheduling doing 10+ calls an hour

Requirements

Bachelor's Degree preferred

1-3 years of customer service experience

Ability to maintain the highest level of confidentiality

Excellent attention to detail and a commitment to accuracy

Exceptional interpersonal, written and oral communication skills

Knowledge of medical terminology is a plus

Must be flexible and adaptive to a fast pace call center environment

Strong computing and software skills (PC, MS Word, Excel, Outlook)

Strong work ethic, reliability, and dependability

Team player, self-motivated, compassionate and patient care centered

Must have worked as a patient scheduler before in a specialty such as dermatology, family medicine, oncology, cardiology etc.

Must be able to meet strict KPI’s

You will be required to understand this is a full-time position working 40 hours per week

You will be eligible for benefits after 90 days

You will be required to have taken the systems Requirement Check and have the IT in place to support the position including computer, monitors, headsets and internet

You will be required to work shifts between 7AM – 7PM PST

You will be required to be in good health and able to work allocated shifts

You will be required to understand this is a remote position and have the workspace to support working from home