NOC Operator

Tools - BMC, Entuity, PRTG, Site24x7, Uptime Robot etc.

Job Description:

Proactively monitor backbone network and IT landscape and address issues that may arise.

Troubleshoot network outages and escalate as needed.

Adhere to defined quality guidelines for customer communication.

Review processes and recommend changes to improve the overall effectiveness/efficiencies.

Carry out other work as directed by senior members of the team.

Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by following established SOPs.

Update the internal knowledge base with new solutions for support.

Comply with the organization’s conventional guidelines, policies, and processes.

Monitor breaches of service level agreements (SLAs).

Update the departments, teams, or third-party providers on events progress.

Aid team members by applying technical knowledge of operations and systems using server, PCs, telephones, and emails.

Diagnose Issues within the IT landscape.

Continuously monitor systems through various tools.

Track all Issues.

Report Incidents.

Experience required: 4-8 Yrs

Location: Dubai

Annual Salary (CTC): AED 80 - 150K per annum