Front Desk Agent- 1st Shift

Job Description

Position: Front Desk Agent- 1st Shift

Job Purpose: Welcome and serve guests by providing an excellent guest experience.

Job Summary: Welcomes and registers guests, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

Duties

Welcomes guest by greeting, answering questions, responding to requests.

Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.

Authorize credit cards or obtain cash for the duration of the stay.

Directs guest to room by showing location on resort map.

Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.

Provides concierge duties to guest by answering inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.

Maintains records by entering room and guest account data.

Collects revenue by entering services and charges, computing bill, secure payment.

Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.

Secures guest’s valuables by processing lost and found to the housekeeping department.

Contributes to team effort by accomplishing related results as needed including extra duty requests from manager.

Qualifications

Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.

High School Diploma or equivalent experience.

1st shift availability (7am-3pm)

Physical Requirements

Lift up to 10 lbs.

Sit and/or stand long periods.