Job Description
Bernstein Management Corporation (BMC) has been a regional leader in real estate management for 70 years. BMC's investment affiliate is a fully discretionary, private real estate fund with assets valued at over $2.0 billion, low leverage and significant capacity to make additional investments. Focusing exclusively on the Washington D.C. metropolitan area, the portfolio currently includes 80+ properties representing over 5,500 residential units and 3.3 million square feet of commercial space including office, retail and industrial assets. BMC's team of over 230 industry experts manage the portfolio with a hands-on, vertically integrated approach. For more information, visit bmcproperties.com.
As a BMC Assistant Property Manager, you are focused on providing excellent service while assisting with the management of property operations including leasing activity, renewals, and collections. You're people-centric with a strong work ethic that allows you to effectively manage competing priorities, and you take pride in contributing to the accomplishments of the team. You are an integral and valued member of BMC's Residential Division, and your work will directly impact your property's resident experience, retention rates and overall financial performance.
BMC will provide you with training on our various applications as necessary to perform this role successfully, along with ongoing performance feedback and opportunities for growth within the company.
Job Responsibilities:
Lease Administration
Meet with prospective residents and present available apartments that best fit their desires and budget
Review, process and approve or deny applications
Review prepared leases and move-in packages to ensure that all necessary paperwork is properly executed prior to signing
Perform bookkeeping duties as required
Proactively manage the lease renewal process
Manage parking spaces and prepare parking leases
Keep a daily accounting of leasing traffic
Vendor Management
Schedule company-authorized contractors and vendors to prepare vacant apartments for move-in and monitor all work in progress
Perform cost analysis and comparison when required
Ensure vendors' performance is effective, efficient, and safe
Resident Relations
Respond to residents' concerns in a timely, professional, and respectful manner
Prepare resident move-out form and submit to manager on resident move-out date
Address noise complaints from residents in writing
Prepare and send resident correspondence using RentCafé
Encourage resident retention
Building Inspection
Inspect apartments to ensure they are move-in ready two days prior to move in
Perform pre- and post- move-out inspections
Inspect all properties upon request by residents and management
General Administration
Help cultivate a high level of professionalism, customer service, attention to detail and pride of work in all staff
Assist in the development of a high-quality on-site team through implementation of effective training and guidance
Assist the Manager and Property Manager in addressing resident and vendor concerns
Assist in implementation of all policies and procedures as authorized in the Company policy and procedures manuals. Ensure compliance as necessary
Assist with ensuring that all physical aspects of the property are fully functional, safe, and attractive
Attend periodic training seminars to improve property management techniques
Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year
Be available to work a varied schedule, including weekends and some holidays as required
Other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, as described above.
Requirements
Previous experience in residential property management and leasing
Proficiency with Microsoft Office Suite including Word, Excel, and Outlook
Must possess professional written and verbal communication skills
Comprehensive knowledge and understanding of multifamily operations with the ability to detect issues of concern, and act to effectively problem solve
Preferences
Yardi experience (property management accounting software)
College degree
Knowledge of Fair Housing Laws and Regulations
Knowledge, Skills, and Abilities
Detail-oriented
Strong analytical and problem-solving skills
Strong time management and organizational skills
Ability to work in a fast-paced environment
Ability to multi-task and follow through
Ability to work under pressure
Ability to work effectively as a team contributor on applicable assignments
Ability to respond to others' needs in a timely and courteous manner
BMC's People First Commitment
At BMC, we know that work/life balance is not just important, it's necessary. As a member of our team, your experience will be valued, and your hard work will be rewarded with a generous benefits package including paid time off, medical plan options, 401K match with immediate vesting, rent discount at BMC properties, paid volunteer leave, gym membership contributions, and company-wide social outings.
Bernstein is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.