Bilingual Caseworker

Job Description

LHH is seeking a Bilingual (Spanish) Caseworker for a direct hire position in Charlotte, NC! The ideal candidate has 3+ years of experience in the human services field and a strong desire to help others.

Responsibilities:

Deliver outstanding customer service, employing expert assessment skills to gather information and determine eligibility for financial assistance.

Apply motivational interviewing techniques and employ problem-solving skills to coach customers facing crises.

Assess financial emergencies with customers, collaboratively developing case plans to propose solutions for immediate crisis resolution and create future-oriented plans.

Advocate for customers with vendors and landlords to facilitate positive outcomes.

Implement proper documentation procedures, ensuring timely updates to customer information, completion of applications, and documentation of interviews.

Evaluate customers' need for additional agency or community support services and make appropriate referrals.

Facilitate the smooth flow of processes across departments, including Customer Service intake and initial application entry.

Foster effective communication with external community organizations to ensure timely resolution of customer referrals.

Provide support to external community organizations with trained staff for online aid requests on behalf of their agency customers.

Adhere to special parameters, training, and technical support required for this service.

Qualifications:

Bachelor's degree in social work, psychology, or a related field preferred.

3+ years of experience in the human services field and case management.

Bilingual proficiency in English and Spanish.

Strong interpersonal and communication skills.

Empathy, compassion, and a commitment to social justice.

Knowledge of community resources and social services.

Ability to work independently and as part of a collaborative team.

Flexibility and adaptability in a dynamic work environment.

Understanding of confidentiality and ethical considerations in social work.

Pay Details: $52,000.00 to $55,000.00 per year

Search managed by: Rebecca Stone

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.