Customer Service Specialist

Job Description

Job Duties/Description:

Answer customer service emails, answering product inquires and managing complaints appropriately

Serve as the link of communication between customers, retailer and representative to our internal teams

Prepare regular reports of progress and forecasts

Answer phone calls - providing order information, placing orders and taking payments

Tracking orders and communicating with carriers

Processing returns - providing shipping labels, checking in returns, issuing refunds

Using various software and systems to record customer interaction and solutions

Communicating with team and management to identify and discuss any potential improvements, consistent issues and concerns, trends, etc.

Assist with general customer service tasks

Requirements:

Must be ok with dogs as the Manager's bring their dogs in the office weekly

Previous B2C (business to consumer) customer service experience in an office setting is required

Ability to work independently and in teams

Ability to learn, retain, and relay product knowledge

Solution-based problem solving skills

Flexible with job duties - with this being a small office everyone helps one another out as things get busy!

Experience with SAP is great but can be taught

Additional Info:

Pay range: $20-$23/hr depending on experience

Schedule: Monday-Friday 8am-5pm, Summer time you'll have half day Fridays!

Location: In-office for training and then flexible

Interview: 1 Microsoft Teams interview with hiring manager

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.