IT Operational Management Technical Lead

Job Description

We are seeking a dynamic Lead Technical Manager for IT Operations. This pivotal role requires a seasoned professional with a deep understanding of software development and technology implementation. The selected candidate will spearhead the construction, deployment, and maintenance of our software systems, ensuring optimal performance across various applications critical to our operations. Core Values: We prioritize a culture of respect, collaboration, and passion for our work, fostering an environment where every team member can thrive.

Responsibilities:

Provide technical leadership to the IT Operations team, overseeing system operations, change management, configuration management, user support, and training.

Collaborate with internal and external stakeholders to maintain project standards, resolve service interruptions, and address operational challenges.

Lead troubleshooting, recovery, and root cause analysis efforts, working closely with stakeholders and external partners.

Communicate service interruptions and changes to stakeholders, including internal and client management, and affected teams.

Utilize Agile, Kanban, and Scrum methodologies to optimize Operations tasks and resource allocation.

Analyze existing operations, schedule training sessions, and facilitate improvement discussions.

Develop and refine standard operating procedures for application support and maintenance.

Collect and report operational metrics to ensure compliance with service level agreements.

Coordinate with application leads to deliver maintenance software releases and manage hardware and software licenses.

Collaborate with Executive Leadership and the Finance Department to align development schedules, budgets, and resource plans.

Identify and propose best practices to enhance Operations efficiency, including automation initiatives.

Requirements:

Bachelor's degree in computer science, engineering, or a related field.

Minimum of 5 years of relevant experience.

Proficient technical, diagnostic, and troubleshooting skills.

Experience in software development, particularly in e-commerce platforms, ERP, CRM, EDI, API, WMS, TMS, etc.

Relevant management certification preferred.

Previous experience in a similar leadership role is advantageous.

Strong leadership and organizational skills.

Ability to cultivate positive relationships with staff and clients.

Excellent communication, motivational, and interpersonal abilities. To apply, please send your resume and cover letter to . Visit picassotiles.com to learn more about our company.

Compensation: $120,000 - $140,000 annually, plus performance incentives and gas reimbursement.

Benefits: 401k - Medical - PTO - Vision - Dental - Annual Bonus

Pay Details: $120,000.00 to $140,000.00 per year

Search managed by: Aaron Reid

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.