Business Acquisition Manager

Schedule: Full-time

Role Responsibilities

Business

Sales / Productivity Management

A need based approach to source New to Bank (NTB) Priority Banking customers and engage the customer for new Business and refer PIC AUM qualified back to branch managed RM channel.

Deliver sales targets to meet new business and acquisition goals.

Conduct extensive marketing and systematic Telemarketing on leads provided and if needed, account management activities in bringing up the AUM qualified criteria.

Participate in Priority and Commercial Clients (CC) activities, i.e. market outlook seminars, lifestyle events, year –end gathering and etc to acquire new to bank customers and referrals while exploring opportunity to upgrade existing bank customers to qualified Priority customers.

Participate in sales promotion and activities to achieve/exceed defined sales targets.

Prepare and consolidate accurate reports on sales activities.

Processes

Drive portfolio growth through NTB

Based on client profile, map client potential and work towards up streaming to Priority Banking segment.

Risk Management

Read, understand and comply with all provisions of the Group Code of Conduct.

Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.

Ensure zero operational loss and effective complaint management.

Effective reject management for suspicious transaction

Report any suspicious transaction immediately to the supervising officer of Fraud Control

Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating

Ensure Right sales process' to ensure Treating Customer Fairly (TCF) is implementing consistently to avoid mis-selling case

Governance

Ensure KYC compliance for all new to bank customers

Awareness of all the policies and procedures issued in relation to money laundering prevention

Comply with all applicable Anti Money Laundering & Terrorist Financing (AML/TF) procedures

Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff

Ensure that effective arrangement are in place to comply with AML/TF requirements (CDD, Transactions Monitoring and Sanctions) as stipulated by Group & Local Regulator

Perform CDD Periodic Review & Customer Data Updating

Make prompt reporting of Suspicious Activity Report (SAR) to BMLPO or CMLPO at Head Office

Ensure to join available AML/TF training (or e-training)

Responsible for proper control of keys/ combination setting & password for safekeeping cash and valuable documents (if applicable)

Ensure implementation of Clean Desk Policy

Ensure kept no pre-signed blank form and customer copy ID

Ensure customer data are kept properly in secured area

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff

Key stakeholders

Wealth Management

Priority Banking Segment

Personal Banking Segment

Business Banking Segment

Brand & Marketing

Branch Operations

HR & Learning Academy

Legal and Compliance

CEPG

SBIM

Customers

Other Responsibilities

Ensure that all workplace for which they have responsibility are safe and do not present a risk to the environment

Our Ideal Candidate

AAJI

WAPERD

WPPE

Role Specific Competencies

Account Management

Addressing Customer Needs

Customer Experience Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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