Data Center Operations Manager

The Data Center Operations Manager is responsible for ensuring optimal performance of data center and facility environments, systems and personnel, as well as, the daily over-site and guidance for administrative and maintenance functions.

Essential Functions:

Environmental Management

Manage day to day operations of cooling (production & distribution) and electrical systems

Troubleshoot issues related to the critical infrastructure using test equipment, observation and automation, monitoring and control applications

Proactively develop and implement maintenance activities to include both critical infrastructure and general maintenance of the physical plant (appearance)

Work with Operations and Sales leadership to assure all environmental issues are handled and communicated correctly to the customer

Report on all SLA required activities

Capacity Management

Maintain current status and future status reporting on all capacity thresholds within the facility

Access Management

Work with Security Manager to assure all access points are monitored and controlled

In conjunction with Security Manager, manage all security issues to resolution and conduct post mortems

Building Management

Management of the building and its related services such as janitorial, grounds, plumbing, fuel, phone systems, etc.

Manage all sub-contractor agreements to maintain the facility

Operation and maintenance of cable plant and fiber entrance, raised floor systems, automation and control systems, fire detection and suppression systems and security systems

Develop and document operational standards, maintenance schedules, training and testing procedures, emergency contacts, inventory requirements and vendor relationships

Environmental Services Management

Set up and maintain environmental monitoring solutions for all managed facilities

Work with Operations to assure monitoring is in place for delivered services

Regulatory Compliance Management

Updates and training for Facility Operations Handbook

SAS 70 Audits

PCI, HIPAA, LEED and other compliance objectives as directed

Asset Management

Management of asset tracking processes and systems

Reporting on assets internally and for customers

Support of Customer Implementations

Work with Implementation Manager to assure a smooth implementation process for the customer

Fulfillment of customer requests including cabinet or cage setup, office setup, build room reservations, cross-connects, cable tests and supplies such as enclosures, cage materials, shelves, power strips, cabling, furniture, etc.

Service Delivery Responsibilities

Ticket Fulfillment

Perform cross connects, cage builds, customer requests and scheduled tasks as needed

Quality verification

Ensure all work is done correctly, completely, and meets all SLA requirements

Review and close tickets

Design and create service delivery procedural manual

Oversee training and development process for service delivery group

Participate in 24 X 7 X 365 rotation

Minimum Requirements:

Extensive experience and knowledge of electrical and mechanical equipment and systems operations and maintenance including, but not limited to, Caterpillar generator sets, Square D paralleling gear, MGE UPS systems, Trane Chiller plants and pumps, smoke detection systems and fire alarm systems

Cable plant design and management

Experience with building automation, monitoring and control systems (i.e. Trane Tracer Summit, SquareD PowerLogic, Caterpillar/ISO Power Lynx and Eaton Foreseer)

Energy audits

Project management

AutoCad & Visio a plus

Knowledge of building automation, monitoring and control systems including Trane Tracer Summit, SquareD PowerLogic, and Caterpillar/ISO Power Lynx

Energy audits

Ability to work well with all facility personnel and delegate tasks appropriately

Strong customer service skills

Excellent oral and written communication skills

Ability to develop and document procedures and train other personnel

Must be able to work with people at all levels internally and within the customer environment

Must be able to work in a team environment

Strong analytical and problem-solving skills

Ability to work under pressure and manage multiple concurrent priorities

Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

Strong Leadership skills and capabilities

Experience/Skills: 5+ years technical experience working in a High Availability (Data Centers, Manufacturing, Hospitals) environment

Education: Bachelor’s Degree in Computer Science, Engineering or Facilities Management (or related field). May substitute work-related experience for degree

Certifications: Certified Plant Engineer (CPE), Certified Plant Maintenance manager (CPMM) or similar facilities-based certification preferred

Experience/Skills: 5+ years technical experience working in a High Availability (Data Centers, Manufacturing, Hospitals) environment

Education: Bachelor’s Degree in Computer Science, Engineering or Facilities Management (or related field). May substitute work-related experience for degree

Certifications: Certified Plant Engineer (CPE), Certified Plant Maintenance manager (CPMM) or similar facilities-based certification preferred

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

R0004746