Customer Service Representative (Spanish Speaker)

We're looking for an enthusiastic Customer Service Representative (Spanish Speaker) to join our growing team. We want a team player who is driven and willing to learn to accompany us on our mission. The Customer Service Representative will work as the company's backbone to deliver outstanding-oriented customer satisfaction across all clarity services.

Who We Are

Clarity Debt Resolution is an American-based company that aims to help our consumers reduce their debt by negotiating with creditors to settle their debts for less than the full amount owed.

Clarity Debt Resolution Services offers debt settlement services for various types of unsecured debts, including credit cards, personal loans, medical bills, and certain types of student loans.

What You'll Be Doing

Customer Interaction

Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls, and emails.

Proactively reach out to customers for follow-ups, updates, or issue resolutions.

Issue Resolution

Assist customers in resolving program or service-related issues, providing accurate information and solutions.

Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.

Product/Service Knowledge

Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.

Communication

Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.

Practice active listening to fully understand customer needs and concerns.

Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.

Exercise patience when interacting with customers to ensure a positive experience.

Customer Education

Educate customers about program features, usage, policies, and procedures.

Guide customers on utilizing self-service options and online resources.

Compliance

Ensure compliance with company policies, procedures, and service standards.

Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.

Prioritize tasks based on urgency and importance.

Who You Are

Fluent Spanish speaking & writing (C1-C2 levels will only be considered)

Fluent in English is a plus

Preferred 1-2 years of prior experience in a high-volume call center

Proficient in MS Office

Strong ability to asses and de-escalate intense situations

Excellent attention to detail and follow-up

Exhibit a high degree of initiative and independence

What We Offer

Health Insurance

Attractive compensation package

Gen Z & Millennials Atmosphere

Continous Training Sessions

Healthy Work Place

Employment Type

Full-time - On-Site

Working Days: 5 Days (Monday - Friday)

This is an exciting opportunity to Join us by applying now for a career that merges your talents with innovation. At Clarity, your journey to a fulfilling career is just a click away!

Learn More at usclarity.zenats.com

Students and fresh graduates are welcome to apply.

Full time