Building Operations, Soft service

DUTIES & RESPONSIBILITIES

Tracking of Facility Operating Expenses

Processing of all invoices for payment

Tracking, verifying and filing all JLL and Facility related invoices

Client billing / invoicing and follow up payments by clients.

Monitoring of Housekeeping related activities

Vendor management

Arrangement of all consumables and supplies for Client / VIP visits

Interfacing with the pest control for carrying out the pest control activities at the facility.

Preparing the Daily/Weekly and Monthly reports

Taking facility rounds and find out snags and logging complaint with the Help Desk. Follow up and close the complaint logged.

Effectively manage Facility team to ensure an on time deliverable system.

Ensure the Housekeeping Team is managed efficiently according to the established concept statements and adhere to companyâs Policies and Procedures

Ensure the level of service standards and cleanliness of the property, particularly the Gym Room, Canteen and Conference Area, meet the set standard of the company

Work closely with Help Desk, Reception, Catering, Facilities and Amenities and Property Operation Teams

Ensure that all Housekeeping OS&E and FF&E items are properly inventoried and monitored.

Recruit, select and develop Housekeeping employees / vendors to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.

Effectively manage Facility team to ensure an on time deliverable system.

Routinely Inspect all services to ensure performance measures are being maintained

Provide assistance to AFM/FM in all administrative functions and Facility services and any other administrative functions deemed by Client

Ownership of the Day to day administration, including reports generation of the stocks tracker.

Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day

Inspect the turn out and attendance of the staff and sign the shift register

Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints

Ensure that the food vendor are maintaining highest standards of hygiene in the services area

Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions

Communicate to the FM all incidents issues and pending problems

Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions

Prepare weekly shift rosters along with the housekeeping manager

REPORTING

Preparation and submission of weekly FM Meeting Minutes

Preparation and submission of FM template report to the client and other reports as required

Preparation and submission of Monthly management report and Daily reports

Preparation and submission Facility related consumables, Consumption report.

Preparation and submission of SLA report.

Vendor Management

Managing and Monitoring Vendor services and ensure adherence to SLAâs

Conduct vendor meetings on a monthly basis and review performance.

Processing of Vendor invoices

KEY PERFORMANCE

MEASURES

Reports on time

Accurate billing and invoicing

Zero stock out situations

Maintain high standards of Housekeeping of the Facility

Employee specification

Graduation and diploma in hotel management

Minimum three yearsâ experience in hotel industry or Corporate industry

proficiency in computer skills

Full time