Digital Operations Support Analyst

Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description

Cat Digital is the digital and technology arm of Caterpillar Inc., responsible for bringing world-class digital capabilities to our products and services. With almost one million connected assets worldwide, we're focused on using IoT and other data, technology, advanced analytics and AI capabilities to help our customers build a better world.

This is position is in the Connected Data Quality team in Cat Digital. The team is responsible for building tools, dashboards, and processes to enable (E2E) telemetry data quality monitoring, finding sources of quality issues, and working with process partners to resolve the problems at source.

Job Purpose:

To identify and find solutions to telemetry data failures and, coordinate and communicate quality issues to CPI teams and process partners to drive improvements.

Job Duties:

Identify telemetry data quality issues by data mining and analysis.

Requirements development for telemetry data business rules and dashboards, work with internal teams to get buy-in on requirements, implementation, and testing.

Lead validation of business rules, defect triage, and monitoring of telemetry data for production and field follow.

Investigates hardware and software issues and provides technical information for the continuous product improvement (CPI) process.

Assesses the impact of field product problems on the company and the customer.

Ability to work with global teams/different time zones and backgrounds.

Background/Experience:

This position typically requires an accredited engineering degree.

5-7 years of development or product support experience in IoT/ telemetry systems

Must have demonstrated excellent troubleshooting skills and the ability to work effectively in a high-velocity environment.

Requires the ability to effectively communicate technical information to a broad range of audiences.

The incumbent must have strong initiative, interpersonal, organizational, and teamwork skills.

Top Candidates Will Have:

Knowledge of Caterpillar telemetry devices and telemetry data.

Previous knowledge of Caterpillar products, working with a different unit, or working with different products, processes or systems is desirable.

Knowledge of Tableau/BI tools, scripting to automate data analysis, and SQL query development.

Experience with handling large data sets in various formats.

Posting Dates:

March 20, 2024 - March 20, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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Full time