SERVICE DESK

Hi Greetings,

Roles & Responsibilities.

1. To maintain high login Efficiency (Availability) for customers

2. To resolve tickets within agreed SLA of ticket volume and time

3. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies

4. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases

5. To update worklogs and follow shift for escalation process and process compliance.

Relevant yr of Experience -1-5yrs

Location - Chennai/ Hyderabad

Full time