ServiceNow System Administrator

Job Description

We are searching for a ServiceNow Administrator - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams.

Key Job Functions:

Proactive Operations and Environment Maintenance

Develop and configure ad-hoc ServiceNow enhancements/configurations

Own issues and bring them to resolution as quickly as possible while providing proactive updates

Strong communication skills

Support architecture of platform and work with teams for implementation of tools and plugins

Define KPIs for and monitor CMDB data quality

Finding solutions from previous cases using the Knowledge Base

Ensure ADO tickets are properly updated and asset management system is properly updated.

Create clear and concise technical and process documentation

Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help

Flexibility to learn new technologies and quickly adapt.

Other duties as assigned.

Key Job Functions:

Strong knowledge of ServiceNow

Strong Knowledge of Office products

Strong Understanding of CMDB management

Understanding of Active Directory

Understanding of Discovery Tools (Discovery and SCCM)

Understanding of ADO

Basic analytical and problem-solving skills

Strong interpersonal skills to interact with clients and team members

Strong organizational skills

Strong communication skills

Ability to work independently but also in a team environment

College degree or equivalent combination of education and experience

Experience with end user services, information technology or related field preferred