Medical Receptionist

Job Description

Job Responsibilities: Medical Secretary/Front Desk Coordinator

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Job Duties:

· Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

· Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

· Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

· Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

· Ensures availability of treatment information by filing and retrieving patient records.

· Maintains patient accounts by obtaining, recording, and updating personal and financial information.

· Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

· Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

· Helps patients in distress by responding to emergencies.

· Protects patients' rights by maintaining confidentiality of personal and financial information.

· Maintains operations by following policies and procedures; reporting needed changes.

· Contributes to team effort by accomplishing related results as needed.

· Performs necessary insurance authorizations and verifications.

Medical Office Receptionist Skills and Qualifications:

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality FocusCompany Description

Website:

Outpatient Privately-Owned Physical Therapy Practice that treats orthopedic, neurologic, sports medicine, women's health/pelvic floor, geriatric, hand, aquatic PT, and more. We continuously strive to "break the mold" of Physical Therapy care delivery by providing a personalized and individualized approach. We pursue building life-long relationships with our patients and team members alike, that fosters maximizing quality of life.