Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our collision repair team! You will be responsible for helping customers throughout the repair process.

Responsibilities:

Handle customer inquiries and complaints

Provide information about where vehicles are at in the repair process and assist customers with navigating their repair

Document and update customer records based on interactions

Light bookkeeping. Previous experience with QuickBooks is a plus.

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with customers

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills