Ops Manager (Credit Card Lending)

Job Description

Company Description

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.

Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.Job Description

Position Overview:

The Credit Cards Judgmental lending, leaders primary responsibilities including managing end-to-end operations revolving around credit card judgement lending while ensuring the level of expected service, quality is maintained, the leader will be responsible for having frequent connects with internal stakeholder, clients and team members,he also has to instill awareness of the team member’s goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success.. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication skills,The leader will also be responsible for the P&L of the account .

Essential Job Functions:

· Manager a team of 45 resources who will be performing the task of credit card decisioning making.

· Meet and/or exceed goals set by line of business that contribute to the Service Level Agreements with the Client.

· Motivate and lead team to success using recognition, team building activities and positive reinforcement.

· Set and manage to production and quality expectations.

· Hold daily/weekly huddles to discuss results from previous days, changes, etc.

· Helping the team with credit card decisioning making

· Underwriting decisions

· Good understanding of managing the P&L

· Good knowledge of Windows based applications, Outlook, Word, and Excel is important.

· Respond to communications from client

· Assist Senior Management as needed

· Schedule and manage weekly WBR & monthly MBR meetings with the client

· Additional responsibilities and duties requested from Executive ManagementQualifications

Requirements:

· 15+ years of general banking experience along with 3+ years of managing highly analytical teams, such as risk, credit lending, underwriting, etc.

· Candidate with prior experience in managing teams across credit cards, consumer lending, fraud, collections, lending underwriting is preferred.

· Underwriting decision making

· Credit Card decisioning making

· The primary responsibility of the role will be to manage end-to-end operations revolving around credit card judgement lending.

· A track record demonstrating a high level of personal initiative and demonstrate leadership.

· Ability to swiftly understand of Client Business and its priorities.

· Ability to work in a faced paced environment of strong risk and controls.

· Must maintain the highest standard of attention to detail.

· Excellent customer service and good written communication skills.

· Strong work ethic and flexibility in a fast-paced environment.

· Ability to manage and monitor to budget

· Ability to motivate and build team to achieve required goals

· A track record demonstrating a high level of personal initiative and demonstrate leadership.

Preference:

· Candidate with prior experience in managing teams across credit cards, consumer lending, fraud, collections, lending underwriting is preferred

Additional Information

· At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

· With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.

· You get an open and transparent culture along with freedom to experimentation and innovation

Equal Employment Opportunity Mphasis is an equal opportunity/affirmative action employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.