Customer Service Representative

Job Description

Job description

At Paul The Plumber, we are a team of dedicated professionals who value excellence in all areas of our work. We are committed to providing quality customer service and ensuring that our clients receive the best possible experience.

Our Culture

At Paul The Plumber, our culture is centered around investing in the growth and development of our employees. We understand the importance of supporting their professional journeys and offer competitive compensation packages, along with opportunities for advancement. Our work environment is built on a foundation of support and encouragement, where continuous learning and improvement are highly valued.Join us and become part of a culture that prioritizes employee growth, fosters a supportive work environment, and embraces continuous learning and improvement.

Our Values

Friendly:We live by our signature slogan "Service With a Smile."Whether a customer interacts with our technicians or customer service reps they are always met with a friendly person who is eager to help.

Caring:We show that we care about our customers, and community by providing excellent service, and giving back to the community that has continually given to us.

Family Oriented:We are a family run company that believes in treating our plumbers' employees like family.

Integrity:We're a company that takes pride in doing the right thing for our customers, our employees, and our community.

Reliable:Our customers can rely on Paul the Plumber to get the job done right and on time.

Why Join Us

Investment in Employee Growth and Development:At Paul The Plumber, we value our employees and believe in investing in their growth and development. We provide opportunities for continuous learning and improvement, ensuring that you can enhance your skills and knowledge throughout your career with us. We offer training programs, workshops, and mentorship opportunities to support your professional development and help you reach your full potential.

Competitive Compensation Packages:We understand the importance of recognizing and rewarding your hard work and dedication. That's why we offer competitive compensation packages that include a range of benefits, such as salary, bonuses, and comprehensive benefits plans. Your contributions will be acknowledged and fairly compensated, providing financial stability and peace of mind.

Supportive Work Culture and Advancement Opportunities:At Paul The Plumber, we foster a supportive work culture where teamwork, collaboration, and mutual respect are valued. We believe in providing a positive and inclusive environment that encourages open communication and innovation. We promote a healthy work-life balance and prioritize the well-being of our employees.

Pay

$18.00-$22.00/hour

+ Bonus Opportunities

Benefits

100% health insurance for individuals including dental, vision, long and short-term disability

Open Door Policy

Continued Education

Job Training

Promote within

401(k) / Matching

Paid Holidays andPTO

No on-call after 7 years of running a truck (technician jobs only)

Vacation structure = Year 1 of employment: 1 week after 6 months, 1 week after the next 6 months. Years 2-4 of employment: 2 weeks for the year. Years 5-9 of employment: 3 weeks for the year. Years 10+ of employment: 4 weeks for the year. *Can get paid for vacation days if you don't use them*

3 floating holidays per year (sick days, random days off, etc)

Discounted gym memberships, along with reimbursement

Responsibilities

Serve as the primary point of contact for incoming customer calls, emails, and messages, providing prompt, friendly, and professional assistance.

Actively listen to customers' concerns, questions, and service requests, demonstrating empathy and understanding, and addressing their needs effectively.

Schedule service appointments for plumbing, HVAC, and electrical services, coordinating with customers and technicians to ensure timely and efficient service delivery.

Provide accurate information and guidance regarding our services, pricing, and company policies, ensuring customers are well-informed and confident in their decisions.

Resolve customer complaints or issues by investigating the problem, identifying the best course of action, and following up to ensure satisfactory resolution.

Maintain customer records and update the company's database with accurate and relevant information, ensuring data integrity and confidentiality.

Collaborate closely with our team of technicians and dispatchers to coordinate service calls, ensure smooth operations, and exceed customer expectations.

Upsell additional services or maintenance plans to customers based on their needs, promoting the value and benefits of our offerings.

Continuously strive to enhance customer satisfaction by identifying areas for improvement, sharing customer feedback with the team, and participating in customer service training programs.

Our Hiring Process

Fill out the simple application

A recruiter from our recruiting company, Yellowstone Local will reach out promptly for a prescreening call

If we are a good fit for each other, they will schedule an in-person interview with the hiring manager

We will make an offer if you are a good fit

Job requirements

Valid driver's license and ability to pass a background check

High school diploma or equivalent; additional certification in customer service is a plus

1-2 years of proven experience in a customer service role, preferably in a residential service industry

Exceptional communication skills, both verbal and written, with a friendly and professional demeanor

Strong problem-solving skills and the ability to remain calm and composed when handling difficult customer situations

Excellent organizational and multitasking abilities, with keen attention to detail

Proficiency in using customer service software, databases, and general computer applications

Familiarity with plumbing, HVAC, or electrical systems and terminology is desirable but not required

A strong commitment to delivering outstanding customer service and a passion for exceeding customer expectations

A positive attitude, team-oriented mindset, and willingness to adapt to changing priorities.

Ability to pass a background check

Must be authorized to work in the US.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."