BDC Scheduler

Job Description

Martin Management Group is seeking Business Development Scheduler to join our team!

Responsibilities:

Deliver inquiries/messages intended for other sales personnel and departments promptly

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Answers incoming calls promptly and professionally

Answer incoming calls in a friendly manner utilizing multi-line phone operator system

Identify customer needs, clarify information, direct to the appropriate department

Identify and escalate customer service issues to supervisors

Follow scripts and procedures to ensure the highest level of customer service

Requirements

High School Diploma or GED Equivalent

One year of customer service experience

Enthusiastic and Positive Attitude

Good verbal and written communication skills

Self-motivation

Positive attitude

Proficiency with computers

Must be able to multi-task

Must be a solution-oriented problem solver

Customer Satisfaction focused

Enthusiastic and positive attitude

Speed and efficiency

Ability to type >50 words per minute at a minimum

Good interpersonal skills and ability to work successfully in a team environment

Must be able to pass pre-employment screens (background and drug test)

Benefits

Medical, Dental, Vision, Life Insurance

401k

Paid Holidays

Weekly Paychecks

$13.50 an hour

Full Time

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