Job Description
Volunteer ReceptionistEl Paso, TX - 10 hours per week
11:30 AM - 1:30 PM, Monday - Friday
Job Description
Position: Medical Receptionist
Supervisor: Medical Operations
Summary: We are seeking a skilled and dedicated Medical Receptionist who is capable of assisting our Medical team in the daily operations of our women’s medical center. The ideal candidate will be responsible for providing exceptional and compassionate customer service to our patients while efficiently managing administrative tasks. Additionally, they will assist the medical staff with basic clinical duties to ensure the smooth operation of our clinic. Must be Christ-centered, ready & willing to share their God-given talents with a servant-heart.
Responsibilities:
Greet and welcome patients and visitors with a professional and friendly demeanor.
Schedule appointments, manage patient check-ins, and verify patient information.
Answer incoming calls, provide information, and direct calls to appropriate personnel in a empathetic and gentle manner with exemplary phone etiquette.
Maintain a neat and organized reception area and waiting room area
Create and maintain accurate complete patient files
Handle patient inquiries, concerns, and requests in a courteous and timely manner
Verify insurance information and assist patients with billing and payment questions.
Maintain and update patient records, ensuring accuracy and confidentiality in line with HIPAA Regulation
Manage electronic health records (EHR) systems proficiently.
Handle medical correspondence, emails, and other administrative tasks as needed.
Maintain department compliance with all policies, procedures, guidelines, and requirements of the Texas Pregnancy Care Network (TPCN) contract and/or Insurance processes.
Maintain department compliance with all Guiding Star Southwest (Guiding Star Project) policies, procedures, and internal paperwork requirements.
Ensure opening procedures are completed so that the office is ready for staff to start work-day. Ensure closing procedures are completed for the safety & security of all staff and property.
Regularly check all business communication methods on a daily basis to ensure that action items and updates are understood
Attend staff meetings and engage in staff development training.
Responsible for assessing the supply needs for the general office, break room, maintenance supplies, etc. and to make purchases through Human Resources
Collaborate with the administrative team to ensure the clinic's efficient operation.
Prepare examination rooms for patient visits and ensure they are stocked with necessary supplies.
Assist with patient medical history documentation.
Provide patients with basic information on procedures, medications, and follow-up care.
Ensure that patients understand and follow any post-visit instructions.
Provide mentorship, case management and education to abortion-minded clients through explanation of all options, with focus on medical facts, consequences and risks
Be a resource to women seeking resources and referring to internal and external programs that align with our Statement of Principle and Statement of Faith.
Offer emotional support and empathy to patients, prioritizing care.
Adhere to strict infection control protocols to maintain a clean and safe environment for patients and staff.
Follow all relevant safety and hygiene guidelines, including the proper handling of biohazard materials.
Perform other duties as assigned
Required Skills & Qualifications:
Excellent communication skills - written and verbal
Excellent organizational skills and attention to detail
Preferred working knowledge of health insurance and medical terminology
Proficient in commonly-used computer programs and applications, such as Microsoft Suite, Google Suite, email, project management apps (Asana), time clock, messaging apps, and other relevant technologies
Excellent organizational and time management skills; Be self-motivated, detail-oriented, and able to execute duties with little supervision
Must possess a valid driver’s license, auto insurance, and reliable personal vehicle to drive company vehicles
Must have a reliable form of transportation, to and from work
Highest level of personal integrity
Ability to thrive, remain flexible and focused in a fast-paced and complex work environment
Ability to lift more than 25lbs
Ability to sit or stand for extended periods
Able to envision opportunities and contribute innovative problem-solving skills
Excellent interpersonal skills and collaborative leadership skills
Must be humbly confident, hard-working, and trustworthy
Positive, friendly, caring and patient attitude
High school diploma or equivalent; Medical Assistant certification preferred.
Proven 2 year experience as a Medical Receptionist or Medical Assistant in a clinical setting required.
Bilingual English/Spanish Preferred
Proficiency in using electronic health records (EHR) systems.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Knowledge of medical terminology and basic clinical procedures required
Ability to maintain patient confidentiality and privacy and knowledge of HIPPA practices
CPR certification may be required upon hire.
Please note that this job description is subject to change and may be updated as needed.
Powered by JazzHR
CrKgq8ekxC