Help Desk Analyst

Job Description

Job Title: Help Desk Technician

Location: Madison, WI - Hybrid Work Schedule (Includes Local Travel)

Salary: $50-60,000/year

Are you a tech savvy individual with a knack for communicating effectively and solving problems? Do you thrive in fast-paced environments and have a passion for customer service? If yes, we are looking for you!

Robert Half is currently seeking a Help Desk Technician for our client in Madison, WI, who can provide top-notch support to our various teams and clients. In this role, you will assist users, troubleshoot hardware and software, and maintain a high level of professionalism to ensure client satisfaction.

Key Responsibilities:

- Address technical issues involving Microsoft's entire suite of business applications and operating systems

- Support, maintain and update hardware and software for desktops, printers, and mobile devices

- Provide hardware and software support for servers

- Work with firewalls, switches, and wireless access points

- Log client issues accurately in our ticket management system

- Demonstrate a thorough customer service focus which meets client satisfaction results

- Exhibit complete accountability of incoming tickets, addressing time-sensitive issues promptly

- Communicate issues/solutions effectively and meet deadlines

- Ability to work with vendors to ensure customer environment stability

- Willingness and ability to travel on-site to meet customer needs

Qualifications:

- Superior communication and customer service skills

- Active driver’s license and auto insurance

- Familiarity with Windows and/or Apple operating systems

- Proficient in remote hardware troubleshooting

- Experience with Microsoft SharePoint, Group and Forms

- Familiarity with Azure AD, Microsoft Endpoint, Autopilot, and Intune

- General knowledge of Microsoft Exchange (On-Premise and Online), VMware, and Hypervisor technology

- Understanding of networking including DNS, DHCP, TCP/IP

- Adeptness in using Microsoft Server technologies

- Must acquire relevant certification within six months of being hired