Customer Service Rep

Job Description

Summary: Seeking experienced Customer Service Representatives for Production Planning in a manufacturing environment, with automotive industry exposure highly beneficial.

Job Requirements:

Bachelor's Degree (Business or Supply Chain Management preferred)

3 to 5 years of Customer Service and Production Planning experience

Experience in the automotive industry is a significant advantage

Supply chain certifications are desirable (e.g., CPIM or CSCP)

Ability to foster cooperation among team members and departments

Adaptable to rapid changes in a fast-paced environment

Analytical and problem-solving capabilities

Proficient administrative and record keeping skills

Intermediate to advanced proficiency in SAP ERP, MS Word, Excel, and PowerPoint

Job Responsibilities:

Manage key customer accounts, providing updates on order status, net terms, and collections

Perform contract reviews including verification of terms, pricing, lead times; enter data into SAP ERP system

Acknowledge customer orders and update ASN capability per purchase order requirements

Generate weekly customer open order reports; close out short quantity orders in SAP

Collaborate with Customers/Finance to resolve invoice holds as necessary

Engage with NPI team on new products and processes implementation

Release customer orders for daily shipment within SAP system

Join cross-functional teams to address customer service issues effectively

Liaise with Shipping/Receiving ensuring timely material transaction

Partner with Sales Engineering to align on customer requirements and expectations

Monitor customer orders, plans, forecasts providing management with timely updates

Participate actively in daily production meetings and follow up on action items

Additional Information:

Must pass drug test and background check. This position is open to US Citizens or Green Card holders. The role requires an in-person interview process. The work schedule is Monday through Friday from 8 AM to 5 PM.

Pay Details: $20.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.Company Description

Specializes in custom automation projects, they are a major player in the world of controls and robotic solutions around the world. My client will expand anyone resume and build them to be a top performing controls engineer.